Shipping & Delivery

UK Delivery

SerenQ PEPT Shop is a UK-focused online retailer. All orders placed through our website are shipped on the same day the order is placed, subject to successful payment and order confirmation.

Same-Day Dispatch

We process and prepare orders for dispatch on the same day they are placed.

Once your order has been processed, it is handed to our delivery service for shipment within the UK.

Tracking Information

All shipped orders receive tracking information.

Once your order has been dispatched, tracking details will be provided so you can follow the progress of your delivery.

Please allow some time for the tracking information to become active after the parcel has been handed to the carrier.

Delivery Times

Delivery times depend on the delivery service and destination. Courier delays, weekends, bank holidays and other unforeseen circumstances can occasionally affect delivery times.

The applicable shipping options and delivery charges are displayed during the checkout process.

Delivery Address

Please ensure that your delivery address is complete and accurate when placing your order.

SerenQ PEPT Shop cannot be responsible for delays or delivery problems resulting from an incorrect or incomplete address provided by the customer.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information so that we can investigate the delivery status.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and its contents where appropriate.

We will review the issue and advise you on the appropriate next steps.

UK Shipping

Our available shipping options and applicable delivery charges are displayed during the checkout process.

For questions about delivery or an existing order, please contact our customer support team through our Contact Us page.

Important Information

Products sold through SerenQ PEPT Shop are supplied for research use only and are not intended for human consumption or self-administration.

Customers are responsible for ensuring that their purchase and intended use comply with all applicable laws and regulations.