Last updated: 03.09.2026
SerenQ PEPT Shop (“SerenQ PEPT Shop”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, how we protect it, and the rights you have in relation to your personal information.
Our website is intended for customers in the United Kingdom and is operated as an online retail store for research products.
By using our website, creating an account or placing an order, you acknowledge that your personal information may be processed as described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us when you use our website.
This may include:
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Account login information
- Order information
- Products purchased
- Order history
- Delivery and tracking information
- Information provided when contacting our customer support team
- Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- General website usage information
This information may be collected through cookies and similar technologies.
2. How We Use Your Information
We use personal information where necessary to operate and provide our services.
This may include using your information to:
- Process and fulfil orders
- Arrange delivery of products
- Provide order and delivery updates
- Respond to enquiries
- Provide customer support
- Manage customer accounts
- Process refunds or returns
- Maintain records of transactions
- Improve our website and services
- Detect and prevent fraudulent or unauthorised activity
- Maintain website security
- Comply with applicable legal and regulatory obligations
We will only use your personal information for legitimate business purposes and in accordance with applicable data protection law.
3. Orders and Customer Accounts
When you place an order through our website, we need certain information to process and fulfil that order.
This may include your name, contact details, billing information, delivery address and details of the products ordered.
If you create an account, your account information and order history may be stored so that you can access and manage your orders.
You should keep your account login details confidential and should not share your password with other people.
4. Payment Information
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method used, payment information may be processed directly by the relevant payment provider rather than being stored by SerenQ PEPT Shop.
We may retain information relating to the payment transaction, such as payment status, transaction reference and order amount, where necessary for order administration, accounting, refunds, customer support and legal obligations.
We do not intend to store complete payment card details on our website unless this is specifically required and supported by our payment-processing system.
5. Delivery Information
To fulfil your order, we may need to provide relevant customer information to delivery and fulfilment service providers.
This may include:
- Name
- Delivery address
- Telephone number
- Email address
- Order or shipment reference
This information is provided only where reasonably necessary to arrange and complete delivery or provide delivery-related services.
6. Contact Forms and Customer Communications
If you contact us through our website or another available customer-support channel, we may collect the information you provide.
This can include your name, email address, telephone number, subject of your enquiry and the contents of your message.
We use this information to respond to your enquiry, provide customer support and maintain appropriate records of customer communications.
7. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites operate correctly and remember certain information.
We may use cookies for purposes such as:
- Essential website functionality
- Shopping cart functionality
- Customer account functionality
- Remembering website preferences
- Understanding how visitors use our website
- Improving website performance
Where required by applicable law, non-essential cookies will only be used with the appropriate consent.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
8. Analytics
We may use website analytics services to understand how visitors interact with our website.
Analytics information may include pages viewed, approximate location, device type, browser information and general website usage patterns.
Analytics data helps us understand website performance and improve the customer experience.
Where third-party analytics services are used, their processing of information may also be subject to their own privacy policies.
9. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers where this is necessary to operate our business or provide services to you.
These may include:
- Payment service providers
- Delivery and courier providers
- Website and hosting providers
- IT and technical service providers
- Website analytics providers
- Professional advisers
- Government authorities or law-enforcement bodies where legally required
We only share information that is reasonably necessary for the relevant purpose.
10. Legal Basis for Processing
Under UK data protection law, we process personal information where we have a lawful basis to do so.
Depending on the circumstances, this may include:
- Contract: where processing is necessary to process and fulfil an order or provide a service you have requested.
- Legal obligation: where we are required to retain or provide information to comply with applicable laws.
- Legitimate interests: where processing is necessary for legitimate business purposes, such as website security, fraud prevention and improving our services.
- Consent: where you have provided consent for a particular type of processing, such as certain non-essential cookies or marketing communications.
Where we rely on consent, you may withdraw that consent at any time.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website uses appropriate security measures, including encrypted connections where supported.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained may depend on:
- The nature of the information
- The reason it was collected
- Whether you have an active customer account
- Our legal and accounting obligations
- The resolution of disputes or complaints
- Legitimate business requirements
When information is no longer required, it may be securely deleted or anonymised.
13. Your UK GDPR Rights
If you are located in the United Kingdom, you may have rights under the UK General Data Protection Regulation and the Data Protection Act 2018.
Depending on the circumstances, these rights may include:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of personal information
- The right to restrict processing
- The right to object to certain processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
You may also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
More information about your rights is available from the ICO at:
14. International Data Transfers
Some third-party service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps where required by applicable data protection law to ensure that the information receives an appropriate level of protection.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
If you follow a link to an external website, that website will have its own privacy practices and policies.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
16. Children’s Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or data-processing practices.
When changes are made, the updated version will be published on this page together with the revised “Last updated” date.
We recommend checking this page periodically for the latest information.
18. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact us through our Contact Us page.
SerenQ PEPT Shop
Website: https://serenqpept.uk/
Email: Support@serenqpept.uk
19. Research Use Only
Products sold through SerenQ PEPT Shop are supplied for research use only.
They are not intended for human consumption, self-administration, diagnosis, treatment, cure or prevention of any disease or medical condition.
Customers are responsible for ensuring that their purchase and intended use comply with all applicable laws and regulations.
SerenQ PEPT Shop
Independent UK retailer of Seren Q Pharmaceuticals research products.