Please read these terms carefully before placing an order.
Last updated: 3 September 2026
Age Restriction
You must be 18 years or older to use this website and purchase products from SerenQ PEPT Shop.
By placing an order, you confirm that you meet this age requirement and that you are legally permitted to purchase the products in your jurisdiction.
1. Agreement to Terms
By accessing and using the SerenQ PEPT Shop website at https://serenqpept.uk/ (the “Website”), you agree to be bound by these Terms of Service.
If you do not agree to these terms, please do not use the Website or place an order.
These terms constitute an agreement between you (“Customer”, “you”, “your”) and SerenQ PEPT Shop (“we”, “us”, “our”).
2. Our Services
SerenQ PEPT Shop is an independent UK online retailer specialising in research peptides and selected research compounds.
We source selected products from Seren Q Pharmaceuticals.
SerenQ PEPT Shop is an independent third-party retailer and is not the manufacturer of the products sold through the Website.
All products are supplied for research use only.
It is your responsibility to ensure that the purchase, possession and intended use of any product complies with all applicable laws and regulations.
Product Information
Product information may include specifications, composition, quantity, format, product identification details, batch or serial information, QR verification information and available manufacturer documentation.
We make reasonable efforts to ensure that product information displayed on the Website is accurate and up to date.
3. Ordering Process
Our ordering process generally works as follows:
- Add to Cart – Select your products and add them to your shopping cart.
- Checkout – Proceed to checkout and provide the required billing and delivery information.
- Order Confirmation – Your order is submitted for processing.
- Payment – Complete payment using an available payment method.
- Payment Confirmation – Your order is processed once successful payment has been confirmed.
- Dispatch – Orders are prepared and shipped in accordance with our Shipping & Delivery Policy.
By placing an order, you confirm that the information you provide is accurate and complete.
We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable, payment cannot be confirmed, there is an obvious pricing error, fraudulent activity is suspected, or the order appears inconsistent with our research-use requirements.
4. Pricing & Payment
All prices displayed on the Website are shown in British Pounds (GBP) unless otherwise stated.
We reserve the right to change prices at any time.
The price applicable to your order will be the price displayed at the time the order is placed, subject to any obvious pricing errors.
Any applicable delivery charges will be displayed during the checkout process.
Payment Method
We accept the payment methods made available through the Website at the time of checkout.
Payment may be processed by third-party payment providers.
Payment Confirmation
Orders will not be dispatched until successful payment and order confirmation have been received.
Where payment is unsuccessful or cannot be confirmed, we may place the order on hold or cancel it.
5. Shipping & Delivery
SerenQ PEPT Shop is a UK-focused online retailer.
Orders placed through our Website are prepared for dispatch on the same day the order is placed, subject to successful payment and order confirmation.
UK Shipping
Orders are shipped within the UK using the available delivery service selected or provided during checkout.
Tracking
All shipped orders receive tracking information.
Once your order has been dispatched, tracking details will be provided so that you can follow the progress of your delivery.
Delivery times can vary depending on the delivery service, destination, weekends, bank holidays and circumstances outside our reasonable control.
For full information, please see our Shipping & Delivery page.
6. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible through our Contact Us page.
We will make reasonable efforts to accommodate cancellation or amendment requests before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Nothing in these terms affects any statutory cancellation or consumer rights that apply under applicable law.
7. Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
Damaged or Incorrect Items
If you receive a product that is damaged, incorrect or does not match your order, please contact us promptly.
We may request photographs or other information to help us assess the issue.
Unwanted Orders
If you change your mind about an order, please contact us as soon as possible.
Due to the nature and handling requirements of research products, returns may be subject to specific conditions.
Products that have been opened, used, altered or otherwise compromised may not be eligible for return or refund, subject to applicable law.
Refunds
Approved refunds will generally be processed using the original payment method where possible.
The time required for a refund to appear in your account may depend on your bank or payment provider.
For further information, please see our Returns & Refunds page.
8. Product Information & Disclaimer
We make reasonable efforts to ensure that product information displayed on the Website is accurate.
However:
- Product images may be for illustrative purposes and may differ slightly from the actual product.
- Product descriptions may be updated from time to time.
- We do not guarantee that every product description will always be completely free from errors.
- Products are supplied for research use only.
- Products are not intended for human consumption or self-administration.
- Products are not supplied as medicines or medical treatments.
Research Use Disclaimer
Products sold through SerenQ PEPT Shop are intended strictly for research purposes.
They are not intended to diagnose, treat, cure or prevent any disease or medical condition.
SerenQ PEPT Shop does not provide medical advice.
Customers are responsible for ensuring that their purchase and intended use comply with applicable laws and regulations.
9. Intellectual Property
All content on the Website, including text, graphics, logos, images, product information and website design, is owned by SerenQ PEPT Shop or used with appropriate permission.
You may not reproduce, distribute, modify, copy or commercially exploit Website content without our prior written permission, except where permitted by law.
10. Limitation of Liability
To the fullest extent permitted by law, SerenQ PEPT Shop will not be responsible for indirect, incidental or consequential losses arising from the use of the Website or services.
We are not responsible for losses resulting from:
- Incorrect information supplied by the customer
- Misuse of products
- Unauthorised use of customer accounts
- Courier or delivery delays
- Technical failures outside our reasonable control
- Events outside our reasonable control
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
11. Account Security
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials.
You should notify us if you become aware of unauthorised access to your account.
We reserve the right to suspend or terminate accounts where we reasonably believe that an account has been used fraudulently or in violation of these Terms of Service.
12. Official Website
Our official website is: serenqpept.uk
Customers should verify that they are using the correct website before placing an order or providing personal information.
We are not responsible for transactions made through fraudulent or unofficial websites impersonating SerenQ PEPT Shop.
13. Governing Law
These Terms of Service shall be governed by the laws applicable in England and Wales.
Any disputes will be handled by the courts with appropriate jurisdiction, subject to any mandatory consumer rights that may apply.
14. Changes to Terms
We reserve the right to update these Terms of Service from time to time.
Changes will be published on this page with an updated “Last updated” date.
Your continued use of the Website after changes have been published constitutes acceptance of the updated terms where permitted by law.
We encourage customers to review these Terms of Service periodically.
15. Contact Us
If you have questions about these Terms of Service, an order or our products, please contact us through our Contact Us page.
SerenQ PEPT Shop
Website: https://serenqpept.uk/
Email: Support@serenqpept.uk
Important Notice
All products sold by SerenQ PEPT Shop are supplied strictly for research use only and are not intended for human consumption or self-administration.
By placing an order, you confirm that you have read and understood these Terms of Service and agree to comply with them and all applicable laws and regulations.